Frequently Asked Questions
How will I know when my photos are available to view and order?
When you enter your Personal Access Code online you will be able to register your email address. You will receive a notification to this email address as soon as your photos are available to view and order.
I received an access card with Personal Access Code - how can I order my photos?
If you have received an access card with a Personal Access Code, go to the 'Login' page, enter the access code and click 'Open Album.'
I received an email with login information - how can I order photos?
After you have placed an order or registered with the online shop, you will receive an email with login credentials. Using your email and the new password, you can use the 'Customer Login' to enter your album, order photos and check the status of your orders.
I rarely order online - how can I order my photos here?
Select a photo that you like from your album and click 'Order photo.' Then select the product of your choice, enter the desired quantity and click on 'Add to basket'. When you have placed all of the photos you like into your shopping cart, click 'Basket' on the top right of the screen and follow the instructions.
Is it possible to place a single order for multiple siblings?
Yes! Click on 'Did you get another access code?' under the password login. You can enter up to five access codes at the same time. This way you will have access to all available photos. You can combine the order and save on shipping costs.
Can I mix poses and siblings in a photo pack?
Yes - but only in the A+ pack. Ensure you are logged in with all of your access codes and then select your photos.
Can I crop the images?
Yes. You will find this option within the basket. If you crop the image, an enlargement of the selected area is created. Look for the stars which indicate whether the photo's resolution is sufficient for the enlargement. Be careful not to crop off arms and ensure there is a gap between the head and the edge of the print.
How can I add photo effects?
Once you have chosen your photos, go to the basket and click 'Adjust crop or photo effects'. Be sure to click 'Save Image' when you are happy with your photo.
Can I order Black and White prints?
Yes - please select 'INFRA' in the photo effects gallery. This will give you lovely, high contrast black and white prints.
Is the logo (watermark) going to be removed from the image?
Of course! The watermark is only used to protect your images against illegal downloads.
What is the quality of prints, posters, etc.?
We are committed to offering only the highest quality. All prints, posters and products are finished with care in our own state of the art photo laboratory. We do not outsource. If you are not satisfied with the quality of your photo products, please get in touch by email to email@example.com.
Can I download my photos?
Yes, you can purchase a single download or downloads of all of the photos in your album. We will then email you a link to your download. Your downloads will be available for 6 months after purchase and include a licence for unlimited printing by yourself.
How do I get FREE delivery?
Order before the cut-off date and your order will be included in FREE batch delivery to school.
How do I get FAST delivery to my home or office?
Enter your delivery address in the checkout and you will pay only £3.50 post and packing for any size order that is sent to your chosen address.
I cannot see my child's group photograph, only the portraits
Groups may be uploaded after the portrait photographs. If you have registered your email address you will receive notification that your photographs are available to view and order.
Where can I see the status of my order?
The easiest way is to click the link within your order confirmation email. Alternatively you can login with the password and email address you received via email. Once you’ve logged in, your order details can be found under 'My Account'.
I have a query on my order. How can I contact Colorfoto?
Please email firstname.lastname@example.org. Be sure to include your Personal Access Code and school name.